Last Updated: April 2026 Effective Date: April 2026

Atal Institute of Management A unit of Centre for Social Reforms (India) Near GST Bhawan, Aditya Complex, Nangal Raya, New Delhi – 110046 www.aimforindia.com | support@aimforindia.com | +91 85957 57717

LEGAL NOTICE: This Refund Policy has been drafted for Atal Institute of Management and is intended to comply with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable Indian laws governing e-commerce transactions and online educational services.

 

1. Introduction

Atal Institute of Management (“AIM”, “We”, “Us”, or “Our”), a unit of Centre for Social Reforms (India), operates the online learning platform at www.aimforindia.com (“the Platform”) and offers professional diploma programmes, certificate courses, and free civic education courses to learners across India and internationally.

This Refund Policy governs all fee payments made on the Platform for any programme, course, or service offered by AIM. By making a payment on the Platform, You acknowledge that You have read, understood, and agreed to this Refund Policy in its entirety.

This Refund Policy forms an integral part of AIM’s Terms of Use, available at /terms-of-use. Capitalised terms used in this policy that are not defined here carry the meanings assigned to them in the Terms of Use.

2. Free Courses — No Payment, No Refund Applicable

AIM’s free programmes — including the Sajag Nagrik Legal Awareness & Civic Responsibility Programme and any other course offered at no charge — require no payment of any kind. Accordingly, this Refund Policy does not apply to free courses. No financial transaction is initiated, processed, or held in connection with free course enrolments.

3. General Refund Policy — All Paid Programmes

All fees paid to AIM for any paid programme — including Certificate Courses, Advanced Diploma Programmes, and the Post Graduate Diploma in Hospital & Healthcare Management (PGDHHM) — are strictly non-refundable.

This applies without exception to:

• All one-time payments for Certificate Courses
• All instalment payments for Advanced Diploma Programmes
• All instalment payments for PG Diploma Programmes including PGDHHM
• Any convenience fees, processing fees, or administrative charges paid at the time of enrolment
• Any partial payments or deposits made to reserve a seat or confirm enrolment

By completing payment and confirming Your enrolment on the Platform, You expressly acknowledge and agree that You are not entitled to a refund of any amount paid, for any reason, under any circumstance, regardless of:

• Whether You have accessed the course content or not
• Whether You have completed any portion of the programme or not
• Whether You have attempted any assessment or not
• Whether You are able to continue the programme due to personal, professional, or health reasons
• Whether You are dissatisfied with any aspect of the programme, content, or delivery
• Whether You change Your mind after enrolment for any reason whatsoever

4. Instalment Plans — No Refund on Any Instalment Paid

For programmes offered on instalment payment plans, each instalment paid is non-refundable at the time it is charged and at all times thereafter.

Specifically:

• Instalment 1 — non-refundable from the moment payment is confirmed
• Instalment 2 — non-refundable from the moment payment is confirmed
• Instalment 3 (where applicable) — non-refundable from the moment payment is confirmed

If You wish to discontinue a programme after paying one or more instalments, You may contact AIM at support@aimforindia.com to request that future scheduled instalments be cancelled. AIM will stop collecting future instalments upon receiving and processing Your written cancellation request, provided it is received before the next instalment due date.

Cancellation of future instalments does not entitle You to a refund of any instalments already paid. You will retain access to the portion of the programme content corresponding to the instalments already paid, subject to AIM’s discretion and the Terms of Use.

5. The Only Exception — Verified Duplicate or Erroneous Payments

The sole exception to AIM’s no-refund policy is in the case of a verified duplicate or erroneous payment caused by a technical error on the Platform or by AIM’s payment gateway partners — Razorpay or HDFC.

5.1 What qualifies

A payment qualifies for a refund under this exception only if:

• You have been charged more than once for the exact same enrolment in the same transaction session due to a technical malfunction
• You have been charged an incorrect amount due to a Platform or payment gateway error that is verifiably not caused by any action on Your part
• A payment was debited from Your account but Your enrolment was not confirmed due to a payment gateway failure, and the amount was not automatically reversed by the gateway within 7 working days

5.2 What does not qualify

The following do not qualify as erroneous payments and are not eligible for a refund under this exception:

• Payments made intentionally by You that You later regret or wish to reverse
• Payments made by a family member, colleague, or any third party using Your account or payment credentials with or without Your knowledge
• Payments made for a programme You did not intend to purchase due to Your own error in selecting the programme
• Payments where You believe the fee was too high or not as expected, if the fee was correctly displayed on the Platform at the time of purchase
• Payments processed correctly by the gateway where You subsequently raise a chargeback or dispute with Your bank without first contacting AIM

5.3 How to report an erroneous payment

If You believe You have been charged incorrectly or charged twice due to a technical error, You must:

1. Email AIM at support@aimforindia.com within 48 hours of the erroneous charge
2. Use the subject line: Erroneous Payment Report — [Your Full Name] — [Date of Transaction]
3. Include in Your email:
   • Your full name and registered email address
   • The programme for which payment was made
   • The amount charged and the date and time of the transaction
   • Your payment reference number or transaction ID as provided by Razorpay or HDFC
   • A brief description of the error
   • A screenshot or bank statement showing the duplicate or erroneous charge (if available)

5.4 Investigation and resolution

Upon receiving Your report, AIM will:

• Acknowledge Your report within 48 working hours
• Investigate the payment records in coordination with the relevant payment gateway — Razorpay or HDFC
• Communicate the outcome of the investigation to You within 7 working days of acknowledgement

If the investigation confirms a genuine duplicate or erroneous charge, AIM will initiate a full refund of the erroneously charged amount to Your original payment method within 7 working days of the confirmed finding.

If the investigation determines that the payment was correctly processed and no error occurred, AIM will communicate this finding to You with supporting information. This determination shall be final.

5.5 Credit timeline

Once a refund is initiated by AIM, the timeline for the credit to appear in Your account depends on Your bank or card issuer and is typically 3 to 7 additional working days after AIM initiates the refund. AIM is not responsible for delays caused by Your bank or payment provider after the refund has been initiated on AIM’s end.

6. No Chargeback Policy

By enrolling in any AIM programme and making payment, You agree not to initiate a chargeback, payment reversal, or dispute with Your bank, card issuer, or payment provider for any payment made to AIM, except in the case of a genuine erroneous or duplicate charge as described in Section 5 of this policy — and only after You have first reported the issue to AIM and AIM has failed to resolve it within the timelines stated herein.

Initiating an unjustified chargeback or payment reversal is a violation of AIM’s Terms of Use and may result in:

• Immediate suspension or permanent termination of Your Account
• Revocation of any Certificate issued to You
• Recovery of the disputed amount through legal means
• Reporting of the chargeback to the payment gateway, which may affect Your ability to make future payments through that gateway

7. Scholarships and CSR-Sponsored Seats

Learners who have been enrolled through a scholarship granted by AIM or through a CSR-sponsored seat funded by a corporate or NGO partner are not eligible for any refund under any circumstances, as no direct payment was made by the Learner to AIM. Any financial arrangement between the sponsoring organisation and AIM is governed by a separate agreement and is not subject to this Refund Policy.

8. Acknowledgement

By completing payment on the Platform, You confirm that:

• You have read and fully understood this Refund Policy before making payment
• You accept that all fees paid are non-refundable except in the case of a verified duplicate or erroneous charge as described in Section 5
• You have made Your enrolment decision voluntarily and with full knowledge of the non-refundable nature of the fees
• You waive any right to claim a refund on any ground not expressly provided for in this policy

9. Amendments to This Policy

AIM reserves the right to amend this Refund Policy at any time by publishing the revised version on the Platform with an updated effective date. Amendments will not apply retrospectively to payments already made. Your continued use of the Platform after any amendment constitutes Your acceptance of the revised policy. For material changes, AIM will notify registered users via email.

10. Contact Us

For all payment-related queries and erroneous payment reports:

Atal Institute of Management A unit of Centre for Social Reforms (India) Near GST Bhawan, Aditya Complex Nangal Raya, New Delhi – 110046, India

Email: support@aimforindia.com Subject line for erroneous payment reports: Erroneous Payment Report — [Your Full Name] — [Date of Transaction] Phone / WhatsApp: +91 85957 57717 Website: www.aimforindia.com

 

© 2026 Atal Institute of Management. A unit of Centre for Social Reforms (India). All Rights Reserved. This document was last reviewed in April 2026 and should be reviewed by a qualified legal professional before publication.